The terms and conditions set out here and the confirmation invoice that will be sent to you comprise the agreement between Turkey a la Carte and yourself. The confirmation invoice will show the party leader and all other people travelling. The party leader must be at least 18 years of age and authorized by all persons travelling to make the booking including any of those added later.
All products advertised on this website are subject to availability. On our confirmation to you that your request of accommodation is available (either by telephone or completion of the enquiry form) your deposit must be sent within 48 hours see payment section below. A deposit of £100 per adult must be paid by the party leader. Once we have received your deposit, we will dispatch a confirmation invoice by e-mail to the party leader - at which point a binding contract between us begins. Your confirmation invoice contains all the details of your booking and, where applicable, the date the balance of your payment is due. Accommodation and transport booked are only for the use of the persons on the confirmation invoice. Please check this invoice carefully as soon as you receive it and contact us immediately by e-mail if any information in it seems to be incorrect or incomplete, as it may not be possible to make changes later. We cannot accept any liability if we are not notified of any inaccuracy within 10 days of our sending the confirmation invoice.
Payment
As previous, a deposit of £100 per person must be paid by the party leader and an email confirming when and how this payment was made to enable us to confirm receipts of monies from you .
Payments can be made by bank transfer or personal cheque – full details will be given to you on confirmation of your holiday.
The balance of your holiday cost must be paid in full 8 weeks prior to departure. A reminder will be sent out for the due balance by e-mail, 1 week prior to the due date. If the balance is not received in full by the due date, your booking may be cancelled by us and you could be liable to cancellation charges of up to 100% of the holiday price, in this event we reserve the right to treat the booking as cancelled by you at any time up to the date of departure. you must therefore pay the balance by the due date or advise us in writing of any cancellation. In all cases the deposit is non-refundable.
Step one
Complete request form - we will confirm or suggest alternative if not available within a maximum of 24 hours or alternatively call the UK listed number and we will revert confirm by return. 020 8144 8644
Step two
You must respond with 48 hours with a 100 pounds per adult as a deposit and an email confirming how and when payment was made.
Details of how to make a payment will be confirmed to you on confirmation of your requested accommodation.
Step three
We send confirmation invoice to you and final payment date with a final reminder one week prior to due date.
We reserve the right to correct errors in both advertised and confirmed prices and we will do so as soon as we become aware of the error. Should there be an obviously incorrect price shown we will issue a new invoice and will not be bound by the price stated on the incorrect invoice. We reserve the right to lower any prices on our website at any time. We will always offer the best price available to you at the time of your booking but if the price may subsequently decrease you will not be eligible for a refund of the difference. On booking you commit yourself to the price as quoted and the payment conditions applicable to your booking and this price is then guaranteed.
If you wish to make changes to your holiday after the confirmation invoice has been sent, you must notify us by e-mail as soon as possible and we will endeavour to assist. However, we cannot guarantee we will be able to meet any such requests and where we can we will charge an admin fee of £30 per booking immediately payable together with any costs incurred by ourselves or our suppliers.
Should any member of your party need to cancel your chosen holiday after the confirmation invoice has been sent, the party leader must inform us as soon as possible by e-mail. Verbal cancellations are not accepted. Your notification of cancellation will only be effective once it is received in writing by us and the following cancellation charges will be payable. Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost payable by the person(s) canceling, excluding insurance premiums and amendment charges.
Period before departure within which written notification of cancellation is received by us
Cancellation charge per person canceling
56 days or more deposit only
43 - 55 days 30%
29 - 42 days 50%
15 - 28 days 75%
0 - 14 days 100%
Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy. Claims must be made directly to the insurance company concerned. Where any cancellation reduces the number of full paying party members below the number on which the price, number of free places and/ or any concessions agreed for your booking were based, we will recalculate these items and re-invoice you accordingly. If any member of your party is prevented from travelling, that person may transfer their place to someone else (introduced by you) providing we are notified not less than two weeks before departure. Where a transfer to a person of your choice can be made, all costs and charges incurred by us and/or incurred or imposed by any of our suppliers as a result together with an amendment fee of £30 must be paid.
We consider to be so essential it is a condition of booking and therefore you must give us details in writing of your insurance policy (insurer and policy number) before you depart on your holiday. Please read your policy details carefully and take them with you on holiday. It is your responsibility to ensure that the insurance you purchase is suitable and adequate for your particular needs. And we do not accept any responsibility for the consequences of your travelling without adequate insurance coverage.
Changes and cancellation by us
Occasionally, we have to make changes to our products and services and, although we always endeavour to avoid this, we must reserve the right to make changes to your holiday. Most changes are minor but if we have to make a 'significant change' to your arrangements and if there is time to do so before departure, we will offer you the choice of the following options: -
(a) accepting the changed arrangements as offered by us
(b) accepting a replacement holiday from us of equivalent of closely similar standard and price if one is available at the time of change (we will always endeavor to source the same standard or upgrade you if possible)
A "significant change" in these Booking Conditions means a change of accommodation or area to that of a lower official classification or standard for the whole or a major part of the time you are away. All other changes are treated as "minor" changes.
The accommodation we provide is only for the use of party members detailed on your confirmation invoice - sub-letting, sharing or assignment is prohibited.
We expect all members of your party to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we are entitled, without prior notice, to terminate the holiday of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation or other service. We will have no further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.
If you have any special request, you must advise us in writing at the time of booking. Although we will endeavor to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met. You must notify us within 10 days of dispatch of your confirmation invoice if your special request does not appear on it. All special requests are subject to availability.
If you or any member of your party has any medical problem or disability which may affect your holiday, please tell us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. Many of the properties advertised on this website have basic facilities which are standard to the area and lack features such as ramps for wheelchairs and lifts, they are not childproof and often they are built into hillsides with steep or uneven approaches. Therefore you must give us full details in writing at the time of booking and if we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at the time of booking, cancel when we become aware of these details.
Our properties have been handpicked to avoid major resort areas and large developments. However, occasionally building work can occur in the areas where our properties are located. We have no control over this but would inform you where possible if it were felt development would detract from the quality of your holiday.
At time of writing this- Nov 2007. No compulsory vaccinations or medication was necessary for entry to Turkey. You may contact your local doctor of the Foreign and Commonwealth Office on 020 7008 0232 or 0233 or visit www.fco.gov.uk/travel.
We regret we are not in a position to offer you any assistance in the event of delay at your outward or homeward point of departure. Any airline concerned may at their own discretion provide refreshments, meals and accommodation etc when delays occur. For longer delays including overnight stopovers.
Sometimes facilities have to be temporarily and unavoidably withdrawn at short notice such as pools (for cleaning), restaurants, rooms where emergency repairs need to be carried out etc. Obviously these things are beyond our control and do not warrant a refund. Should a property be free we can arrange at a pre-agreed extra cost a stopover at one of our properties.
Return transfers by air-conditioned vehicle-this is specified by property (unless you have chosen to arrange your own transportation).
Car hire as specified by property (unless you have chosen to arrange your own car hire)
Minimum of twice weekly cleaning and linen change.
All local and government taxes
Emergency contact services and property maintenance help line locally.
Travel insurance
Turkish entry visa
Fuel for car hire vehicle
Any meals other than breakfast where stated
Any cover for damage to property
Flights
We at Turkey a La Carte believe your privacy is of the utmost importance. Turkey a La Carte will only use the information that it collects about you in accordance with the Data Protection Act 1998.
We collect information about you to provide you with information on the products and services most suited to you. Any information provided by you will be treated in a responsible manner and no information will be collected unless it is given voluntarily. The information will be used by Turkey A La Carte to forward individuals information about our products and promotions or for our own marketing purposes or research. You can, at any point, have your details removed from our database by sending us an e-mail to info@turkeyalacarte.com and ask to opt out.
All information stored will be held in a secure environment. We may pass on your details to companies whose products and services are deemed relevant to you. You will be asked, on registering, whether you wish to opt out of this service and may opt out at any subsequent point by e-mailing info@turkeyalacarte.comand asking to opt out.
Our website is edited and updated regualrly and every effort has been made to ensure that none of the information or descriptions are false or misleading. The photographs on the website are intended to give an impression only and the company cannot be held responsible for any changes made by the owner to furniture, décor or style of a property.
We cannot accept responsibility or pay compensation where the changes are due to circumstances beyond our control. such as war, threat of war, civil strife, terrorist activity, natural disasters, health risks and severe weather conditions.
Where we cancel because you have failed to make payments on the due date
In the unlikely event that you have any reason to complain or experience any problems with your holiday whilst away, you must immediately inform us. Any verbal notification must be put in writing and given to us as soon as possible. Until we know about a problem or complaint, we cannot begin to resolve it. Most problems can be dealt with quickly. If you remain dissatisfied, however, the party leader must write to us within 28 days of the party's return to the UK giving your booking reference and full details of your complaint. We cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause.
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